PRIVACY AND COOKIE POLICY

Last updated: September, 2026

This Privacy and Cookie Policy explains how VitrageArt (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit vitrage-art.com, make a purchase, contact us, subscribe to our communications, or otherwise interact with our online store.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to present and sell our products.

Personal Information We Collect

The information we collect depends on how you interact with the website.

Information You Provide

When you place an order, contact us, create an account, request a custom product, or subscribe to our communications, you may provide information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and product information
• Account information
• Messages and customer support requests
• Information provided for personalized or custom orders
• Marketing preferences

Payment information is processed through Shopify and the payment providers available at checkout. We do not directly receive or store your complete payment card details.

Information Collected Automatically

When you browse the website, certain information may be collected automatically through Shopify, cookies, and similar technologies, including:

• IP address
• Browser and device type
• Operating system
• Approximate location
• Language and time zone
• Pages and products viewed
• Referring website or traffic source
• Search activity on the website
• Interaction with website features
• Session, cart, and checkout activity
• Dates and times of visits

We use this information to operate the store, understand how visitors use the website, evaluate traffic sources, identify usability issues, and improve the shopping experience.

How We Use Personal Information

We may use personal information to:

• Process and fulfil orders
• Arrange delivery
• Process payments, returns, exchanges, and refunds
• Communicate about orders
• Respond to questions and customer support requests
• Provide account functionality
• Prepare custom or personalized products
• Detect and prevent fraud or misuse
• Maintain the security and functionality of the website
• Understand website traffic and customer behaviour
• Improve our website, product pages, navigation, and services
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications when you have chosen to receive them

We only use personal information for purposes connected with operating and improving our store, fulfilling customer requests, and meeting our legal obligations.

Shopify and Service Providers

Our online store is hosted by Shopify. Shopify processes certain personal information to provide ecommerce services, including website hosting, checkout, payment processing, order management, security, and related store functionality.

We may also share necessary information with service providers that help us operate the business, such as:

• Payment processors
• Shipping and delivery providers
• Website hosting and ecommerce providers
• Analytics providers
• Customer support providers
• Email communication providers
• Professional advisers where necessary

These providers may only receive information required to perform their services.

Information may also be disclosed when required by law, in response to a lawful request, or when necessary to protect our rights, customers, business, or website.

Analytics

We use analytics technologies to understand how visitors find and interact with our website.

Analytics information may include:

• Traffic source
• Pages visited
• Products viewed
• Time spent on the website
• Device and browser information
• General navigation behaviour
• Cart and checkout interactions
• Website performance information

We use these insights to evaluate website performance, improve content and navigation, understand customer interests, and identify possible technical or usability problems.

Where required by applicable law, analytics technologies are activated only after the visitor provides consent through our cookie banner.

Cookies and Similar Technologies

Cookies are small data files stored on a visitor’s device when they browse a website. Shopify and connected services may use cookies and similar technologies to operate the store, remember preferences, analyse website activity, and support checkout functionality.

Necessary Cookies

Necessary cookies support essential website functions, including:

• Keeping the website secure
• Remembering products added to the cart
• Supporting account login
• Maintaining checkout sessions
• Remembering privacy and cookie preferences
• Providing requested website functionality

Because these cookies are required for the store to function properly, they may not be available for rejection through the cookie banner.

Analytics Cookies

Analytics cookies help us understand how visitors use the website, including which pages they visit, how they navigate through the store, and where traffic comes from.

This information helps us improve website structure, content, performance, and the overall shopping experience.

Where required, analytics cookies are used only after consent has been provided.

Functional Cookies

Functional cookies may remember choices such as language, country, region, or other website preferences. They help provide a more consistent and convenient browsing experience.

Marketing Cookies

If marketing or advertising services are used, related cookies may help measure campaign performance and understand interactions with advertisements.

Where required by law, these cookies will be used only after the visitor provides consent.

Managing Cookie Preferences

When visiting our website, you may be shown a Shopify cookie banner that allows you to manage available cookie categories.

You can accept, reject, or adjust non-essential cookie preferences through the options presented in the banner. Necessary cookies may remain active because they are required for core website and checkout functionality.

You may also block or delete cookies through your browser settings. Please note that disabling necessary cookies may affect the operation of the cart, account, checkout, language selection, or other website features.

Marketing Communications

If you subscribe to our emails, we may use your email address to send updates, product information, or promotional communications.

You can unsubscribe at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to an order or customer support request.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide customer support
• Maintain business and transaction records
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Prevent fraud and protect the website

The applicable retention period may vary depending on the type of information and the reason it was collected.

International Data Processing

Shopify and other service providers may process personal information in countries other than the country where you live.

When personal information is transferred internationally, it may be subject to the laws of the country where it is processed. We and our service providers use appropriate measures where required by applicable data protection law.

Data Security

We take reasonable administrative, technical, and organisational measures intended to protect personal information.

However, no website, online transmission, or storage system can be guaranteed to be completely secure. Customers should also protect their account details and avoid sharing passwords with others.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information
• Opt out of marketing communications
• Submit a complaint to the relevant data protection authority

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us at info@vitrage-art.com. We may need to verify your identity before completing the request.

Children’s Privacy

Our website and products are not directed specifically to children. We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of websites that we do not control.

We recommend reviewing the privacy policies of any third-party services you visit.

Changes to This Policy

We may update this Privacy and Cookie Policy when our website, services, technologies, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy and Cookie Policy or would like to exercise a privacy right, contact us:

VitrageArt
Email: info@vitrage-art.com
Address: Electrikiv 4, Kyiv, 04071, Ukraine