SHIPPING POLICY

Last updated: September, 2026

This Shipping Policy explains how orders placed through vitrage-art.com are prepared and delivered.

Order Processing

Most products require preparation before shipment. The standard production and processing time is 1–5 days.

Processing time is separate from shipping time and begins after the order and payment have been successfully received.

Custom or personalized products may require additional preparation. Any product-specific information should be reviewed before placing an order.

Shipping Options and Costs

Available shipping methods, shipping costs, and estimated delivery information are displayed during checkout based on the destination and order details.

Customers can review the available options before completing payment.

If no shipping option is available for your address, please contact us at info@vitrage-art.com before placing an order.

Estimated Delivery

Shipping estimates shown at checkout begin after the order has been prepared and transferred for delivery.

Estimated delivery times are not guaranteed arrival dates. Delivery may be affected by:

• Carrier operations
• Customs processing
• Weather conditions
• Local delivery services
• Public holidays
• Peak shopping periods
• Incorrect or incomplete address information
• Other circumstances outside our reasonable control

If you need an order for a particular date or occasion, please contact us before purchasing so we can review the available information. We cannot guarantee delivery by a specific date unless this has been expressly confirmed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check the following information carefully:

• Recipient’s full name
• Street and building number
• Apartment or unit number where applicable
• City
• Postal code
• State, province, or region where applicable
• Country
• Telephone number where required

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered production or has been shipped.

We are not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information supplied by the customer.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for customs processing times, customs-related delays, or fees charged by local authorities.

Customers are responsible for reviewing any import requirements that apply in their country before placing an order.

Order Tracking

When tracking is available for an order, the relevant information will be sent using the contact details provided during checkout.

Tracking updates are supplied by the delivery provider. It may take some time for new tracking information to appear after the parcel has been transferred for shipment.

Delivery Issues

If tracking shows an unusual delay or you experience a delivery problem, contact us at info@vitrage-art.com with your order number.

We will review the available shipment information and help determine the appropriate next step. Carrier investigations and responses may require additional time.

Damaged Packages

Please inspect the package after delivery.

If the parcel or product arrives damaged, contact us and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the external and internal packaging

Please keep the original packaging while the issue is being reviewed.

Returns and refunds are handled according to our Return and Refund Policy.

Returned or Unclaimed Packages

If an order is returned because the address was incorrect, the recipient was unavailable, the parcel was not collected, or delivery could not be completed, please contact us to discuss the available options.

Additional shipping charges may apply if the order needs to be sent again, depending on the circumstances.

Contact Us

If you have questions about shipping or need help with an order, contact us:

VitrageArt
Email: info@vitrage-art.com
Address: Electrikiv 4, Kyiv, 04071, Ukraine