TERMS OF SERVICE

Last updated: September, 2026

These Terms of Service govern your use of vitrage-art.com and any purchases made through the website.

Throughout these Terms, “we,” “us,” and “our” refer to VitrageArt. By visiting the website, placing an order, or using our services, you agree to these Terms of Service and the policies referenced on the website.

If you do not agree with these Terms, please do not use the website or place an order.

Online Store

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to present and sell our products.

You may not use the website, its products, or its content for any unlawful or unauthorized purpose. You must not attempt to damage, disrupt, gain unauthorized access to, or interfere with the operation or security of the website.

Product Information

We make reasonable efforts to present product descriptions, dimensions, colors, photographs, materials, and other information accurately.

Because our products are handcrafted from real stained glass, small variations in glass color, pattern, texture, and finish may occur. Screen settings, lighting conditions, and photography may also affect how colors appear online.

These natural differences do not change the general design or intended character of the product.

Customers should review the full product description, dimensions, display format, and included components before placing an order.

Orders

To place an order, you must provide accurate and complete information, including:

• Your name
• Email address
• Billing information
• Shipping address
• Telephone number where required
• Any information necessary to prepare a personalized product

You are responsible for checking your order details before completing the purchase.

Please contact us as soon as possible if you notice an error in your order information. We cannot guarantee that changes will be possible after production or fulfilment has begun.

An order confirmation confirms that we have received the order. If we are unable to fulfil an order, we will contact the customer using the information provided during checkout.

Custom and Personalized Products

Customers ordering a custom or personalized product are responsible for providing accurate photographs, text, measurements, preferences, and other requested information.

The ability to change or cancel a personalized order may be limited after work on the product has begun.

Specific customization options, production requirements, and return eligibility may vary by product and should be confirmed before ordering.

Prices and Payments

Product prices are displayed on the website in the currency selected or shown during the shopping process.

Shipping charges, applicable taxes, and other order costs will be displayed at checkout where available.

Payments are processed through Shopify and the payment methods available at checkout. Orders may be fulfilled only after the required payment has been successfully processed.

We may update product prices or promotions. Changes do not affect orders that have already been completed unless an obvious pricing or technical error has occurred.

Shipping and Delivery

Available shipping methods, costs, and estimated delivery information are provided during checkout or in our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.

Delivery estimates are not guaranteed arrival dates. Shipping may be affected by carriers, customs procedures, weather, local delivery conditions, or other circumstances outside our reasonable control.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs processing or for charges imposed by customs authorities or local agencies.

Customers are responsible for reviewing the import requirements that may apply in their country.

Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Customers should review that policy before placing an order and contact us before returning any item.

Nothing in these Terms limits any mandatory consumer rights that apply under relevant law.

Product Care and Use

Customers are responsible for following any care, handling, installation, or display instructions provided with the product or included in its listing.

Stained glass should be handled as decorative glass artwork. Customers should:

• Use suitable and secure hanging or display hardware
• Keep products away from locations where they may be struck or dropped
• Avoid placing unnecessary pressure on delicate details
• Follow product-specific indoor or outdoor placement guidance
• Keep glass decor away from children or pets where it may be knocked over

We are not responsible for damage caused by improper handling, unsuitable installation, misuse, unauthorized alteration, or failure to follow the supplied care instructions.

Website Information

We make reasonable efforts to keep website information accurate and current. However, occasional typographical, technical, pricing, availability, or content errors may occur.

We may correct errors or update information when necessary. Product availability may change without notice.

The website content is provided for general product and shopping information and should not be treated as professional, legal, medical, or safety advice.

Third-Party Services and Links

Our website may use or link to services operated by third parties, including Shopify, payment providers, shipping providers, social media platforms, and other websites.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, or terms.

Your use of a third-party service may be governed by that provider’s own terms and policies.

Intellectual Property

The website and its content, including original product designs, photographs, text, graphics, logos, videos, and other materials, belong to VitrageArt or are used with appropriate permission.

You may view the website for personal shopping and informational purposes. You may not copy, reproduce, sell, republish, distribute, or commercially use our website content or product designs without prior permission.

Prohibited Uses

You may not use the website:

• For unlawful or fraudulent activity
• To infringe intellectual property or privacy rights
• To submit false or misleading information
• To transmit malicious code
• To collect information about others without authorization
• To interfere with website security or operation
• To attempt unauthorized access to accounts, systems, or data
• To impersonate another person or business
• To place fraudulent orders

We may restrict access to the website when necessary to protect customers, our business, or the security of the store.

Disclaimer and Limitation of Liability

We make reasonable efforts to operate the website and provide accurate product information. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without technical limitations.

To the extent permitted by applicable law, VitrageArt is not responsible for indirect or consequential losses resulting from the use of the website, third-party services, delivery providers, or misuse of a product.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Privacy

Our collection and use of personal information are described in our Privacy and Cookie Policy.

By using the website, you acknowledge that certain information must be processed to operate the store, provide checkout functionality, fulfil orders, and respond to customer requests.

Changes to These Terms

We may update these Terms of Service when our store, products, services, technologies, or legal requirements change.

The current version will be published on this page with an updated revision date. Continued use of the website after an update means that the revised Terms apply to future interactions and orders.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Contact Us

Questions about these Terms of Service may be sent to:

VitrageArt
Email: info@vitrage-art.com
Address: Electrikiv 4, Kyiv, 04071, Ukraine