Refund policy

We want you to be satisfied with your purchase. If you would like to return or exchange an eligible item, please contact us at info@vitrage-art.com within 14 days of receiving your order.

Return Eligibility

To be eligible for a return or exchange, the item must be:

• In its original condition
• Unused and undamaged
• Returned in its original packaging

Please contact us before sending an item back. We will review your request and provide the necessary return instructions.

Items returned without first contacting us may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is required because the product arrived defective or we sent an incorrect item.

We recommend packaging the item carefully to protect the stained glass during return shipping.

Customers are responsible for arranging and paying for return shipping and obtaining the appropriate return shipping label unless the product arrived defective or we sent an incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged or defective, or if you receive an incorrect product, contact us at info@vitrage-art.com and provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review the situation and help determine the appropriate solution.

Refunds

Once the returned item has been received and inspected, we will notify you about the status of your refund.

If the return is approved, the refund will be issued to the original payment method within 14 days. Your bank or payment provider may require additional time to post the funds to your account.

We want you to be satisfied with your purchase. If you would like to return or exchange an item, please contact us at info@vitrage-art.com within 14 days of receiving your order.

Exchanges

If you would like to exchange an eligible item, please contact us within 14 days of delivery. The item must meet the same conditions described in the Return Eligibility section.

Exchange availability depends on the product requested.

Contact Us

If you have any questions about a return, exchange, or refund, contact us at:

Email: info@vitrage-art.com